> ## Documentation Index
> Fetch the complete documentation index at: https://docs.attention.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Product Updates
> New releases and improvements
**Simplified, faster Salesforce connection:**
* Admins can now link Salesforce with one click, without needing to enter a My Domain value, and sandbox vs. production routing is handled automatically
* Salesforce OAuth linking and reconnecting now supports PKCE, so it works with customer apps and org security policies that require it
* CRM-specific field errors now surface immediately when saving integration configuration, and connection checks complete quickly even for large organizations
**Smoother call playback:**
* Calls now recover automatically from playback stalls instead of buffering indefinitely
* Users can preview video content by scrubbing the seek bar with thumbnail previews
* Users can keep listening through screen lock, with lock-screen controls and auto-resume on unlock
**Recording consent for external participants:**
* External participants can now review and consent to meeting recording before joining a call, via a dedicated consent page available in five languages
* Org admins can enable a master consent-mode switch and turn on chat compliance messages for desktop recordings
**Smart action suggestions:**
* Reps can review AI-suggested actions in a redesigned inbox with My/Team tabs, a detail panel, and inline AI editing—even for document drafts
* Reps can see suggested actions directly within a conversation's Actions tab, with unread indicators and "expiring soon" reminders on each card
* Reps can rate suggestions with optional comments, restore dismissed ones, and download the created document, deck, or email in its native format
**Multi-select call labels:**
* Call labels now support assigning multiple values instead of just one, in both editing and display
**Sales rep scorecard editing:**
* Sales reps can now edit manual scorecards when their organization turns on this option
**Home page calls and meetings feed:**
* Users can see a redesigned homepage feed showing recent calls, upcoming meetings, and live calls in one view
* Users can join scheduled meetings directly from the desktop app, and add or remove the notetaking bot for live calls right from the homepage
* Upcoming meetings now show participants and bot-join controls with a "view all" link, and are combined with the Calls & Meetings section
**Desktop app recording enhancements:**
* Desktop app now shows live recording status from start through finished transcript, with real-time transcription and live talktrack and battlecard prompts during the call
* Desktop recordings now capture calendar event details and apply your team's custom vocabulary for transcription, matching bot recordings
**Expanded manager & rep analytics exports:**
* Managers and reps can now export their analytics data to CSV, including a rep Email column
* Analytics tables, drilldowns, and CSV exports now include Minutes Listened and Active Listener metrics
**Deal View customization:**
* Users can now create custom boards with configurable columns and tabs in Deal View, automatically returning to their preferred board and tab
* Users can see a Last Attention Activity Date column showing the most recent call or email
* Users can resize deal-view columns with widths persisting across devices; new organizations start with the enhanced deal view and persistent filters on by default
**App now runs in the background:**
* The app can now open automatically when you start your computer
* Users can start recording a call without opening the app first
**Promote email templates to team or org scope:**
* Managers and admins can now change a personal email template's scope to Team or Org level
* A hierarchical team picker lets admins choose exactly which teams gain access
**Scorecard administration:**
* Admins can now list, create, and update scorecards across all teams, and create, update, and delete scorecard items
* Admins can now duplicate an existing scorecard, keeping all its columns, team links, and items
* Admins can now soft-delete scorecard templates, removing them from new conversations while keeping historical results available
**AI-generated setup suggestions when connecting a CRM:**
* When admins connect a new CRM, they now automatically get AI-generated suggestions for scorecards, field configs, call tags, and email templates — no manual trigger needed
* A live progress card shows the status of these AI-generated setup suggestions and prompts users to review and act on them once ready
**File attachments and model choice in Super Agent chat:**
* Users can now attach files, including images, directly in Super Agent chat, with folder drop supporting up to 30 concurrent files and 250MB each
* Users can now override the default LLM model for their own Super Agent and Build Chat conversations
**Conversation retention policies:**
* Admins can now set media retention policies for conversations, with configurable hold periods and per-team settings
* Content-generation features like CRM analysis, insights, snippets, and email templates are now disabled for conversations whose retention status has been removed
**New Super Agent tools and integrations:**
* Super Agent can now search the web, query Snowflake data, and generate images delivered right in Slack
* Super Agent can now read and analyze imported chat and email threads, not just calls,
* Super Agent now supports HubSpot company search and enrichment alongside Salesforce, discovers related child accounts under Salesforce parents, links conversations to CRM records, shows real deal-stage names, and can filter pipeline queries to closed deals
**Duplicate and auto-assign intelligence item collections:**
* Users can now duplicate an intelligence item collection, cloning all its items and assignments into a new copy
* Admins can now set a collection to auto-assign itself to any new teams created after the collection is set up
**Trigger native integrations via the public API:**
* Developers can now list and trigger native integration workflows directly through the public API
* Repeated triggers are safely deduplicated, and workflows stay isolated between organizations
**CRM validation error notifications:**
* Admins now get notified when CRM field validation errors occur, with an option to reconnect their CRM account
* Salesforce validation errors now include the specific rule name, description, and a direct link to fix the issue in Salesforce
**More flexible bot joining and calendar connection controls:**
* Users can connect Google or Microsoft calendars even when their organization has turned off automatic bot joining
* Users can opt into consent-required bot joining without needing an organization-wide setting
* Admins can let the bot join meetings without requiring the organizer to accept the calendar invite
**Connect AI assistants to your call data:**
* Admins can now connect AI assistants like Claude, Cursor, and ChatGPT to their account through a secure MCP integration
* Users can ask connected assistants to search calls and transcripts, pull usage reports, and review scorecards, teams, and reps
* Managers and admins can create and update labels, scorecards, forecast categories, and invitations directly through connected AI assistants
**More accurate, live CRM data in deal views:**
* Deal view filters now show current picklist values pulled directly from CRM records instead of stale data
* Opportunity scores now update dynamically and reflect accurate values
**Timestamped scorecard feedback:**
* Scorecard feedback now includes timestamped evidence, showing the exact quote and time range that supports each grade
**Unified search:**
* Users can now press Cmd+K to search People, Accounts, Opportunities, and Calls from one dialog, accessible via a new search bar in the page header
* Results rank by relevance, boost related conversations, and group into Calls and Transcripts sections with title matches first
* Users can now search for exact phrases in call titles and transcripts by wrapping them in quotes, and filter results by title or transcript independently
**Chat sharing and collaboration for Super Agent:**
* Users can now share Super Agent chats via public or private links, with raw tool-execution details hidden for a cleaner read
* Multiple people can now take part in the same shared Slack thread conversation with Super Agent
**Release of Agent Builder v2:**
* For organization with Agent Builder enabled, it is now accessible via the "Agents" tab on the Attention homepage
* v1 of the Agent Builder, now called "Builder", can still be accessed via the settings menu for enabled users
**New permissions for transferring call ownership:**
* Admins can now transfer ownership of their organization's calls across all team members in the org
* Managers can now transfer ownership of thier team's calls aross all members of their teams
* Sales reps can now transfer their own calls to other team members
**Multi-team email templates:**
* Admins can now create email templates for sharing across the entire organization or across multiple teams
* Note: Team-level email templates created before this update are still available for the teams they were initialled created for and cannot be changed
**Updates to UI/UX in Conversations view including:**
* Transcripts broken out by sentence for improved readability and navigation
* Streamlined snippet creation by clicking next to sentence or highlighting over transcript text
* See number of matches in transcript search and navigate through previous/next match
**Customizable Deal Indicators for Deal View:**
* For organizations wtih Deal View enabled, deal indicators can be edited and customized via the "Deal Indicators" tab in Settings
* Two Indicator Types: Score and List indicators. Score indicators can be applied to overall deal score
* Indicators are configured and applied at the organization level
**Manager Analytics v2:**
* Views for manager activity and rep activity. Filter by date ranges
* Insights at the manager and rep level for: # of calls listened to, # of comments left, # of sessions, and more