12/1/2025
Release of Agent Builder v2:
- For organization with Agent Builder enabled, it is now accessible via the “Agents” tab on the Attention homepage
- v1 of the Agent Builder, now called “Builder”, can still be accessed via the settings menu for enabled users
11/19/2025
New permissions for transferring call ownership:
- Admins can now transfer ownership of their organization’s calls across all team members in the org
- Managers can now transfer ownership of thier team’s calls aross all members of their teams
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Sales reps can now transfer their own calls to other team members
11/11/2025
Multi-team email templates:
- Admins can now create email templates for sharing across the entire organization or across multiple teams
- Note: Team-level email templates created before this update are still available for the teams they were initialled created for and cannot be changed
10/28/2025
Updates to UI/UX in Conversations view including:
- Transcripts broken out by sentence for improved readability and navigation
- Streamlined snippet creation by clicking next to sentence or highlighting over transcript text
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See number of matches in transcript search and navigate through previous/next match
10/13/2025
Customizable Deal Indicators for Deal View:
- For organizations wtih Deal View enabled, deal indicators can be edited and customized via the “Deal Indicators” tab in Settings
- Two Indicator Types: Score and List indicators. Score indicators can be applied to overall deal score
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Indicators are configured and applied at the organization level
9/29/2025
Manager Analytics v2:
- Views for manager activity and rep activity. Filter by date ranges
- Insights at the manager and rep level for: # of calls listened to, # of comments left, # of sessions, and more