Creates a new label in the caller’s organization. The label name must be unique within the organization; attempting to create a duplicate returns 409. On a network retry after a successful first request, clients may observe a 409 and should fetch the label by name to confirm creation.
Details of the label to create.
Payload for creating a new label in the authenticated organization. The organization UUID is derived from the API key and must not be supplied in the body.
Human-readable label name. Trimmed before validation. Must be unique within the organization.
1 - 128"Buying Signal"
Optional description of the label. 0 to 2000 characters.
2000"Conversations where the prospect expresses a buying signal."
Whether this label participates in the AI flow (auto-classification during conversation post-processing). Defaults to false.
true
Whether this label applies to all teams in the organization. Defaults to false.
false
Optional set of selectable values when the label is a multi-value enum. Omit or send an empty array for binary labels.
Label successfully created
Single-resource response envelope for label endpoints.
A label (label category) used to classify conversations and drive AI flows, scorecard criteria, and intelligence-item-collection criteria. Labels are scoped to a single organization.
{
"uuid": "fe515723-fe2e-4959-a5fa-c4d3937fe7e4",
"name": "Buying Signal",
"description": "Conversations where the prospect expresses a buying signal.",
"aiFlow": true,
"allTeams": false,
"isDefaultTemplate": false,
"options": [
{
"value": "high-intent",
"description": "Prospect has explicit buying signals"
}
],
"organizationUUID": "16b78cec-82ef-46d2-8213-5d3bb7d2571c",
"createdAt": "2026-04-16T18:00:00Z"
}