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You must be an Attention Admin to be able to manage CRM integrations, including Salesforce.Likewise, you must be a Salesforce Admin or have equivalent privileges to be able to add the Attention integration to Salesforce.

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Walkthrough

To enable the Attention - Salesforce integration:
  1. Click on your name on the top left corner.
  2. Select ⚙️ Settings from the dropdown.
  3. In the Settings page, select Integrations on the left sidebar.
  4. Select ➕ Add integration on the top right corner.
  5. Select Salesforce in the New Integration pop-up.
  6. A new tab will open, prompting you for your Salesforce domain (e.g. my-organization.my). Select Continue when you’ve done so.
  7. You will be taken automatically to Salesforce, where the OAuth flow will start.
  8. Log into Salesforce when prompted.
  9. When prompted to allow access to Attention SFDC Integration, select Allow.

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Required Salesforce access scopes

Attention requires the following authorization scopes to be able to establish 2-way sync with your Salesforce instance.
ScopePurpose
apiGives Attention access to the Salesforce REST API, e.g. so that it can auto-sync CRM fields
emailAllows Attention to access the identity URL service using your email as identifier
offline_accessAllows Attention to refresh tokens for long-lived access without re-authentication