Available Triggers
Conversation Analyzed
Trigger ID:webhookTrigger
Fired once when a conversation finishes processing through Attention’s intelligence layer. This is the most commonly used trigger for automating post-call workflows.
Use Cases
- Automatically sync call insights to your CRM
- Send follow-up email summaries to participants
- Notify team members in Slack about important calls
- Update deal stages based on conversation outcomes
Payload Fields
Export CRM Fields
Trigger ID:exportCRMFieldsTrigger
Fired when a user exports fields from the CRM tab in the conversation view. Use this trigger to capture manual export actions and extend them with additional automations.
Use Cases
- Log export activity for compliance tracking
- Trigger additional data transformations after export
- Notify managers when reps export CRM data
- Sync exported fields to secondary systems
Payload Fields
Generalized Insights Calculated
Trigger ID:giCalculatedTrigger
Fired when generalized insights are calculated for a conversation. Generalized insights provide AI-synthesized summaries and analysis across multiple data points.
Use Cases
- Send AI-generated summaries to stakeholders
- Update CRM records with synthesized insights
- Trigger coaching workflows based on insight results
- Build dashboards with aggregated conversation intelligence
Payload Fields
Labels Changed
Trigger ID:labelsChangedTrigger
Fired when labels are added, removed, or modified on a conversation. Labels help categorize and organize conversations for filtering and reporting.
Use Cases
- Sync label changes to external systems
- Trigger workflows based on specific label assignments
- Notify team members when high-priority labels are applied
- Update CRM fields based on conversation categorization
Payload Fields
New Email Imported
Trigger ID:newEmailImported
Fired when a new email tied to an account is imported into Attention. This trigger enables workflows based on email activity associated with your tracked accounts.
Use Cases
- Automatically analyze email sentiment
- Update contact engagement scores
- Trigger follow-up reminders based on email content
- Sync email activity to CRM timelines