Find and Review Your Calls

All Calls lists the conversations Attention has recorded, imported or received as uploads. Use it to find a call, check its status at a glance and open it for the full review.

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1. Open All Calls

Go to Conversations → All Calls. The header shows Calls and the number of calls that match your current filters. More calls load as you scroll.

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2. Read the list

Each row shows:

• The call title.
• The call owner, the date and the duration.
• The linked opportunity, when the call has one.
• The call’s tags. Click more to see every tag on a row.

Badges next to the details tell you more about the call:

• Private — the owner or an admin made the call private, so other team members can’t view it.
• Internal — everyone on the call is from your organization.
• Transcript Only — the call has a transcript but no recording, for example an uploaded transcript.

A call that is still uploading shows Uploading… and opens once it finishes. When new calls that match your filters come in while the page is open, a notification appears. Click Load new to add them to the list.

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3. Filter the list

Use the Filters panel on the left. On smaller screens, click Filters above the list to open it.

• Participants — pick people from People at my organization or Customers to see calls they joined.
• Team — pick one or more teams. This filter appears when you belong to more than one team.
• Call Title — type words from the call’s title.
• Date Range — choose Today, Yesterday, Past week, This week, This month, Past month or Custom Date Range.
• Call Duration — choose 1 to 5 minutes, 6 to 15 minutes, 16 to 30 minutes or >30 minutes. To set your own range, click Custom range, enter a Minimum (minutes), a Maximum (minutes) or both, and click Apply.
• Call Tags — expand a tag category and check the values you want. Check Not Set to find calls where that tag is empty. Tags come from your call labels.
• Show all call tags — show every tag on each row instead of a shortened list.
• Hide internal calls — leave out calls with only people from your organization.
• Calls I own — show only the calls you own.

When your workspace has a CRM connected, the panel also has one field for each CRM object Attention syncs. Pick a record to see the calls linked to it. See CRM Auto Update for how calls get linked.

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Default filters

The list opens with filters already set for you:

• Admins and managers see the calls of their primary team and the teams under it.
• Other users see the calls of their primary team, with Participants set to themselves once they’ve been on a call.

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4. Save or reset your filters

As soon as you change a filter, two buttons appear at the top of the panel:

• Save filters — keep this selection as your default view. The list opens with it next time.
• Reset — go back to your saved view, or to the default filters if you haven’t saved one.

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5. Open a call

Click a row to open the call. The call page shows the recording and the transcript, with tabs for the rest of the review:

• CRM — the fields Attention filled in for your CRM. See CRM Auto Update.
• Coaching — scorecard results and talk tracks. See Review Scorecards on a Call.
• Insights — the summary and other insights. See Generate Call Insights.
• Snippets — short clips to share. See Share Snippets from a Call.
• Email — a follow-up email drafted from the call. See Send Follow-Up Emails with Templates.
• Comments — notes for your team at a moment in the call. See Leave and Manage Comments.

You can also act on a call without opening it. Click ⋯ at the end of the row and choose Rename Call, Download Call, Make Call Private (or Make Call Public) or Archive Call.

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Add a call by hand

To add a call that Attention didn’t record, click Upload Recording or Upload Transcript at the top of the list. See Upload a recording.