Navigate a Call Page

Every call in Conversations → All Calls opens on its own page. This page explains where things are and what you can do from it.

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Layout

The page has two parts:

• Video and transcript, on the left. The call title, owner, date and labels sit above the video. Use the Video and Transcript toggle at the bottom to switch between the recording and the transcript.
• The tab panel, on the right. It holds the call’s analysis and tools.

The tab panel opens on the first tab. These are the tabs, each with its own guide:

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Read the transcript next to the video

To read the transcript while you watch, open the transcript and click View with video. The transcript moves next to the video and the tab panel closes. Click View with analysis to bring the tab panel back. You can also press Shift + V to switch between the two views. The side-by-side view is available on larger screens.

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Rename the call

1. Click the pencil icon next to the call title, or double-click the title.
2. Type the new name.
3. Press Enter or click anywhere outside the title to save. Press Esc to cancel.

The new title appears in All Calls and everywhere else the call is listed.

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Call actions

The rest of the actions are in the ⋯ menu next to the Share button, at the top of the page.

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Change the call’s language

If the call was transcribed in the wrong language, re-transcribe it:

1. Click ⋯ → Change Language.
2. Pick the language the call was spoken in.
3. Click Re-transcribe.

Attention re-transcribes the call in that language and replaces the current transcript. It takes a few minutes. A banner shows on the call while it runs, and the transcript updates on its own when it’s ready. To keep the transcript as it is and only watch with subtitles in another language, use translated subtitles instead.

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Transfer the call to someone else

1. Click ⋯ → Transfer ownership of call.
2. Under New call owner, choose a user.
3. Click Transfer call.

The call moves to the new owner and their team, and Attention recalculates its scorecards based on the new owner. If the new owner is on a different team, Attention also recalculates the CRM fields and labels with that team’s setup. If the new owner isn’t on your team, Attention asks you to confirm with Yes, transfer call, since you may lose access to the call once it moves.

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Archive the call

1. Click ⋯ → Archive Call.
2. Click Archive to confirm.

Once archived, the call and all of its snippets can no longer be reviewed.

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Watch with translated subtitles

Subtitles let you follow a call in another language without changing its transcript.

1. In the video controls, click the gear icon (Settings).
2. Click Show captions if captions are off.
3. Open the menu again, then choose Subtitle language and pick a language.

The first time someone picks a language for a call, Attention translates the subtitles. A banner shows while they’re generated, and they load on their own when ready. Languages that are already translated are marked and load right away. Choose Original (transcript language) to go back to the transcript’s language.

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Download the call or copy the transcript

• Video: click ⋯ → Download Call. It’s available once the video has finished processing. The download starts in a new browser tab.
• Transcript: open the transcript and click the copy icon (Copy full Transcript) at the top. The whole transcript is now on your clipboard.