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The snippet library is where saved snippets live. Use it to keep your own clips in order and to build a shared collection for your company, such as Great Demos or Objection Handling. To create a snippet from a call, see Share Snippets from a Call.

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1. Open the library

Go to Conversations → Snippets. The library opens with the folder panel on the left and the snippets of the selected folder on the right. Each snippet shows its title, the part of the call it covers, who created it and when, plus any notes. The snippet library with the folder panel and a list of snippets

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2. Switch between Mine and Company

Use the toggle at the top of the folder panel:
  • Mine — your personal library. Only you see these snippets, and the page shows a Private badge.
  • Company — the library shared with everyone in your organization. The page shows a Shared badge.
Each library starts with a top-level folder called All items. Click it to open it, and click the arrow next to any folder to show its sub-folders. The Mine and Company toggle above the folder list

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3. Create folders and sub-folders

To create a folder inside the folder you have open:
  1. Click New folder.
  2. Enter a Folder Name.
  3. Click Create.
To add a folder inside a specific folder, hover over it, click the … menu and choose Add sub-folder. The new folder opens right away. The folder menu with Add sub-folder, Share and Delete In the Company library, hover over a folder, click the … menu and choose Share. The link to that folder is now on your clipboard. Anyone in your organization who opens it lands in that folder.

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5. Manage a snippet

Click the … menu on the right of a snippet to see its actions. The snippet menu with Rename, Download, Share, Move to folder, Duplicate and Delete

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Rename

Choose Rename, edit the Snippet Title and click Save changes.

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Download

Choose Download. The video file opens in a new tab so you can save it. Download becomes available once the snippet has finished processing.

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Share

Choose Share. The snippet link is now on your clipboard.

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Move to folder

  1. Choose Move to folder.
  2. Pick the destination folder. A snippet moves within its own library: from one Mine folder to another, or from one Company folder to another.
  3. Click Move.

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Duplicate

  1. Choose Duplicate.
  2. Pick a folder under My Library or, if you can add to the Company library, under Company Library.
  3. Click Copy.
The copy appears in the folder you picked, and the original stays where it was. Duplicating is how you add a Company snippet to your own library, or a snippet of yours to the Company library. The Copy dialog with the My Library and Company Library folders

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Delete

Choose Delete, then click Delete to confirm.
Once a snippet is deleted, people you shared it with may no longer be able to watch it.

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6. Delete a folder

Hover over the folder, click the … menu, choose Delete and confirm with Delete.
Deleting a folder also deletes every snippet and sub-folder inside it.

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Who can do what

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Use cases

  • Build a team playbook — collect your best discovery questions or demo moments in a Company folder and share the folder link with new hires.
  • Keep personal references — save clips you want to revisit in Mine without adding them to the shared library.
  • Promote a great clip — duplicate a snippet from your library into the right Company folder.