Import Calls from Gong

Connect Gong to bring in your past calls and keep importing new ones. Imported calls appear in Conversations → All Calls. To add a single recording or transcript by hand, see Upload a recording.

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Open Integrations

1. In Attention, click your name at the bottom of the sidebar, then Settings.
2. In the settings menu, click Integrations.
3. Click Add integration.

The New Integration dialog lists the tools you haven’t connected yet under Other Integrations.

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Connect Gong

You need a Gong access key and its secret. A Gong admin creates them in Gong’s API settings.

1. In the New Integration dialog, click Gong.
2. In Connect to Gong, enter the Access Key and the Access Key Secret.
3. Under Import calls from, choose Past Week, Past Month, Past Year or Custom Date Range.
4. To import only some people’s calls, select Import calls for specific users and add their email addresses. Press Enter after each one.
5. Click Connect.

Gong now appears under Others on the Integrations page, marked Syncing in progress while your past calls come in. A large import can take a while; calls show up in All Calls as they finish processing.

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What gets imported

• Every Gong call in the date range you chose, with its video (or its audio when there is no video) and Gong’s transcript.
• Each call goes to the Attention user whose email matches the call’s owner in Gong.
• After the first import, Attention keeps importing new Gong calls, with the same email filter.
• New calls get scorecards, labels and CRM field updates like any other call. Past calls from your date range come in without them.

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Disconnect Gong

1. On the Integrations page, open the ⋯ menu on the Gong row and click Delete.
2. In the Gong Account Removal dialog, click Remove.

Attention stops importing calls from Gong. Calls already imported stay in Attention.