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Super Agent is available when it is turned on for your organization. If you don’t see it, contact your Attention team.
Once Attention is connected to your Slack workspace, you can ask Super Agent questions without leaving Slack. To install the app, see Slack setup. Super Agent matches your Slack account to your Attention account by email, and answers with the same access you have in the web app.

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Ask a question

  • Direct messages — open a direct message with Attention and type your question. You don’t need to mention it.
  • Mentions in a channel — add @Attention to the channel, then mention it in your question, for example “@Attention summarize my last call with Acme”. Super Agent replies in a thread under your message. In a channel it only answers messages that mention it, so mention it again in your follow-ups.

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Shared threads

Teammates can mention @Attention in the same thread to build on earlier answers. Super Agent reads the earlier messages in the thread. Each question is answered with the access of the person who asked it.

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Attach files

Attach a file to your message and Super Agent uses it in its answer. It accepts the same file types as the web app, up to 25 MB.

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What works only in the web app

In Slack, Super Agent can’t make changes that need approval. It tells you to make the request in the Attention app instead. Deep Analysis, the call you’re viewing and chat sharing are web app features. Slack conversations don’t appear in your web chat history.

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Troubleshooting

Super Agent looks for an Attention user with the same email as your Slack profile. Make sure the email on your Slack profile matches the one you use to sign in to Attention, or ask your Attention admin to invite you.
Check that @Attention is a member of the channel and that your message mentions it. In a channel, Super Agent only answers messages that mention it.
To see what Super Agent can do in every channel, see the Super Agent overview.